Help and Support

• Make sure you are using the email address associated with your account. 
• Check that your password is entered correctly. 
• If you have forgotten your password, use the password reset option on the sign-in page. 
• If you still cannot access your account, contact us using the Support Form .

Use the password reset option on the sign-in page and follow the instructions provided. If you do not receive a password reset email, check your spam or junk folder.

For questions about your account, profile, login, or access to your Real Water Arizona account, please use the Support Form .

A 403 error means you do not currently have access to the course or page.
This can happen if:

• You are not logged in.
• You are logged in with an account that does not have access to the course.
• You are using the wrong account or user role.
• You are trying to access a course intended for a different audience.

Real Water Arizona courses may have different versions or assessments depending on your role. For example, agents and educators may complete different course assessments.
What to check:

1. Make sure you are logged in.
2. Confirm that you are using the account associated with your enrollment.
3. Check that you selected the correct role when accessing the course.
4. Check the web address (URL) for spelling errors. An incorrectly typed URL can also result in a 403 error.
5. If you believe you should have access but still receive a 403 error, contact us through the Support Form .
    

A 404 error means the page you are trying to access does not exist at that web address. 

This may happen if:

• The page has been moved or removed.
• The course or page link is outdated.
• The URL was entered incorrectly.
• There is a spelling error in the URL.

What to check:

1. Check the web address in your browser carefully for spelling, punctuation, or missing characters.
2. If you followed a link from another page, return to the course or course dashboard and navigate to the page from there.
3. If you continue to receive a 404 error, contact us through the Support Form and include the URL or page you were trying to access.

If you can log in but cannot find or access the course you expected to see, first confirm that you are using the correct account and user role.

Real Water Arizona provides different course experiences for different audiences. In particular, agents and educators may have different course assessments, so selecting or being assigned the appropriate role is important.

If you believe your account or role is incorrect, please contact us through the Support Form .

Some Real Water Arizona courses use different assessments depending on your role. Agents and educators may see different assessment requirements.

If the assessment you see does not match your role or what you expected to complete, check that you are logged in with the correct account and role. If the issue remains, contact us before completing the assessment so we can help determine whether you are in the correct course.

If you believe you completed all required course activities but your course does not show as complete, contact us through the Support Form .

Please include:

• Your name
• The course name
• The email address associated with your account
• A description of what you completed
• Any error message or unexpected behavior you encountered

Please do not include your password or other sensitive information in your support request.

Real Water Arizona courses may be approved for continuing education credit through the Arizona Department of Real Estate (ADRE).

The number and type of credits available depend on the specific course and your license requirements. Please review the course information and completion documentation for the credits associated with your course.

No. Completing a continuing education course is only one part of the license renewal process. Licensees are responsible for meeting all applicable ADRE requirements and completing their renewal through the appropriate process.

Course eligibility and credit requirements vary by license type. Please check the information provided with the individual course to determine whether it meets your continuing education requirements.

For questions about ADRE continuing education requirements, license renewal, credit requirements, or whether a particular course satisfies your licensing requirements, please contact the Arizona Department of Real Estate through its Education Message Center or by calling (602) 771-7700.

Real Water Arizona can help with questions about our website and courses, but ADRE is the appropriate source for official licensing and continuing education requirements.